Applecare believes that, for services to be effective, they should be based on sound values and principles and an understanding of the individual needs of people.

Privacy
Support Plans will be formulated to take into account the right of individuals to be left alone or undisturbed.

Confidentiality
Applecare maintains client confidentiality, whenever possible. On occasion, it may be necessary, for the benefit of the client or others to share personal information with either other professionals or organisations. Where possible, clients will be consulted and their views taken into account.

Dignity
All individuals, whatever their circumstances, have the right to be treated with dignity and respect.

Anti-discrimination
Many clients, because of their circumstances, (eg age, disability, gender, marital status, sexual orientation, culture, religion or nationality), may find themselves in circumstances in which discrimination occur. Applecare endeavours to deliver its services wherever possible to promote equality and counteract discrimination when it arises.

Rights
Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.

Communication
Clients have the right to be heard and to be fully informed on all aspects of their care.

Independence
Clients are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.

Risk Taking
All clients are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Clients will be supported in their decisions to take reasonable risks.

Fulfilment
Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, clients are encouraged to achieve their personal goals.

Choice
Individual choice is promoted, within the limits imposed by service constraints and are designed to be accessible and flexible.